By 2026, AI customer service platforms aren't about replacing agents but...

https://www.lima-bookmarkings.win/navigating-ai-customer-service-platforms-in-2026-means-balancing-automation-and

By 2026, AI customer service platforms aren't about replacing agents but helping them work smarter. Teams see up to 70% of repetitive tasks automated in just a week, cutting response times and letting reps focus on real issues