Dispensary Staff Scorecards How to Reduce Metric Distortion

https://andreyqhu992.dovetailscope.com/posts/how-managers-can-compare-labor-cuts-with-customer-service-loss

For cannabis stores and dispensaries, staff scorecards is a management problem rather than a reporting exercise. Scorecards can distort behavior when one easy-to-measure kpi dominates quality and control