Getting a bad review removed from Google is possible, but it is never...

https://www.last-bookmarks.win/getting-a-fake-or-malicious-review-removed-isn-t-as-impossible-as-it-seems-but

Getting a bad review removed from Google is possible, but it is never guaranteed. If a review clearly violates Google policies like spam or hate speech, you have a solid case to request its removal. The best strategy is to be proactive