Struggling with a damaging Google review? You aren’t powerless. Some reviews...

https://wiki-wire.win/index.php/Negligence_Accusations_on_Google:_A_Strategic_Guide_to_Handling_False_Claims

Struggling with a damaging Google review? You aren’t powerless. Some reviews can actually be removed if they clearly violate Google’s content policies. Keep in mind that success isn't guaranteed and outcomes vary by case