Voice AI can deliver wrong answers when it misunderstands speech or pulls...

https://bizzmarkblog.com/my-callers-claim-another-agent-promised-a-discount-how-should-the-bot-respond/

Voice AI can deliver wrong answers when it misunderstands speech or pulls incorrect data. One practical way to catch errors is using a readback system—having the AI repeat order IDs back to the caller for confirmation