Voice AI can give wrong answers when it mishears, misinterprets data, or jumps...

https://deanssuperchat.capitaljays.com/posts/how-do-i-make-sure-the-bot-only-confirms-actions-that-really-succeeded

Voice AI can give wrong answers when it mishears, misinterprets data, or jumps ahead without verifying details. A simple way to catch errors before they reach the customer is using readback—like repeating order IDs aloud for confirmation