Voice AI can slip up by mishearing or guessing info, leading to wrong answers....

https://rapid-wiki.win/index.php/My_Callers_Claim_Another_Agent_Promised_a_Discount:_How_Should_the_Bot_Respond%3F

Voice AI can slip up by mishearing or guessing info, leading to wrong answers. A practical way to catch errors early is using readbacks for key details like order IDs—asking the customer to confirm what the system heard