Voice AI can slip up by mishearing or guessing, leading to wrong answers that...

https://www.strobe-bookmarks.win/voice-ai-can-give-wrong-answers-when-it-mishears-or-misunderstands-leading-to

Voice AI can slip up by mishearing or guessing, leading to wrong answers that frustrate customers. A practical way to catch errors early is using a simple readback—like repeating an order ID aloud to confirm it’s correct before processing