Voice AI can slip up when it guesses answers before checking if they’re right....

https://connersinterestingblog.theglensecret.com/b3172-becomes-b3712-in-transcripts-how-do-teams-prevent-that

Voice AI can slip up when it guesses answers before checking if they’re right. A straightforward way to catch errors is using readbacks—like repeating order IDs aloud—so customers can confirm accuracy